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Capital CCTV
A white dual-lens pan-and-tilt security camera on a bracket under the eave at the corner of a white shingle-sided house, gutter above it, a blurred garden and neighbouring house to the left
FAQ · Garner, NC

Security camera installation questions.

Systems, installation, pricing, the guarantee, the doorbell, and where the cameras go. One page, every answer.

Starting at
$39.99a month
  • Free walkthrough
  • No long-term contract
  • Install and equipment included

Garner, NC. We serve Raleigh and the surrounding Piedmont, Burlington to Goldsboro.

The pricing page
In the number
  • The camerasPlaced with you on the walkthrough.
  • The recorderWe install the recorder and its drive on a shelf in your house.
  • The installationWe run the cable, mount the cameras, seal the holes, and test every detection zone.

Local recorder

  • Records in your house
  • 2 TB drive included
  • Wi-Fi enabled
  • 24/7 recording over PoE
  • 8 channels, expandable to 16
  • 2 TB drive included
How it is wired
A flat black recorder with three small status lights on a white closet shelf, a standing black router with a blue light band beside it, a small black box at the right, a potted plant and wicker baskets around them

Mobile app

  • Live view on your phone
  • Clips and alerts
  • Wired and wireless, one app

App and login setup, before we leave.

See the handover
Can I watch from my phone when I am away?

Yes. Live video and clips on your phone, anywhere. The house needs internet for it to work.

A hand holding a phone showing a four-camera live view

Five-year guarantee

  • Free replacement
  • All equipment
  • No service fee

If anything in the system breaks or stops working, we replace it free.

Read the guarantee
What is covered
  • The camerasEvery camera on the system, the doorbell included.
  • The recorderThe recorder and the drive inside it.
  • The wiringThe wiring, re-run if a cable fails.
From walkthrough to installationThe estimate comes from the walkthrough.
  1. A free walkthrough at your house
  2. Every camera placed with you
  3. The estimate, from what was placed
  4. Installation and handover, the same company
Request an appointment

Choose a topic and open a question to read the answer.

Systems

Do the cameras need Wi-Fi?

The wired cameras do not. Each runs on one Ethernet cable back to the recorder for power and video. The wireless line uses your Wi-Fi and its own hub. Watching from your phone away from home uses your internet either way.

Do you install wireless cameras?

Yes. The wireless kit has four solar-charged cameras and a hub, on the same app as the wired cameras. We check mounting, sunlight and signal on the walkthrough.

What comes with a wired system?

Cameras on the approaches, one cable run to each camera, a recorder with its own drive on a shelf in your house, the app on your phone, and the login on paper at handover.

Installation

How long has this business been running?

Caleb Connors has worked in home security for over seven years as an independent dealer. Capital CCTV is his company, and he is the one who does the work.

Who actually does the work?

Capital CCTV, start to finish. The walkthrough, the install, the setup, and the phone call when something stops working all come from the same company.

Where are you based?

Garner, NC. We serve Raleigh and the surrounding Piedmont, Burlington to Goldsboro.

Pricing

What does a system start at?

Starting at $39.99 a month. The walkthrough is free, and the estimate comes from it.

Guarantee

What happens if a camera stops working?

Five-year replacement guarantee. If anything in the system breaks or stops working, we replace it free.

How long does the guarantee run, and what starts the clock?

Five-year replacement guarantee. If anything in the system breaks or stops working, we replace it free. It runs the full five years, starting the day the system is installed.

Who do I talk to when something stops working?

Caleb Connors, at (910) 228-9690. Capital CCTV installed the system and answers for it.

Footage and access

Who can see my footage?

You, and nobody else by default. The recording lives on a drive in your house. The security camera installation page lists who can access the footage.

Where does the footage go?

The wired cameras record to the recorder in your house. The wireless kit records to its hub. Doorbell footage is kept local.

Can I watch from my phone when I am away?

Yes. Live video and clips on your phone, anywhere. The house needs internet for it to work.

What happens in a power outage?

The wired cameras and the recorder need power to record. A power cut interrupts recording unless backup power keeps them running.

Doorbell

Do I need an existing doorbell and chime?

Yes. A wired doorbell is installed only where doorbell power is already at the door. The walkthrough checks it before you are given a number. If there is no doorbell power, you can always get a wireless doorbell instead.

Will my chime still ring inside the house?

Where the existing chime works with the doorbell, it keeps ringing. The walkthrough checks yours before anything is ordered.

Can you fit a doorbell without the rest of the cameras?

Yes. A doorbell watches one door, so if the reason you are calling is a driveway or a back gate, we will say so on the walkthrough.

Placement

How high should a security camera be mounted on a house?

8 to 9 ft. Low enough that the frame holds a face, high enough to be out of easy reach. Above that, the camera records the top of a head, and the top of a head identifies nobody.

Should a camera point at the door or at the walk up to it?

At the walk up to it. Aim at the approach so a person is in frame before they arrive, and set the camera back from the door far enough for that to happen. A lens aimed at the door itself gets the back of a hood.

Can a camera look at my neighbor’s property?

Aim along your own wall or across your own yard, so the frame fills with your own ground. Where a position has to take in something that is not yours, the recorder masks that part of the frame and it is never written to the drive.

Do I need a camera on the back of the house if the yard is fenced?

Yes. A fence stops a vehicle and it does not stop a person on foot. A fenced yard is also out of sight from the street, and that is exactly why it needs one.

Where does the doorbell go if there is already a front door camera?

Both positions stay. The doorbell sees the person at the door, close and straight on. The front door camera sees the approach and the street behind it. They answer different questions and neither one answers the other’s.

Based in Garner. 13 service areas.

Garner, NC. We serve Raleigh and the surrounding Piedmont, Burlington to Goldsboro.

The same wired system in every town on the list: a local recorder in the house, the app on your phone, and the five-year guarantee.

Garner is the base. The Garner page.

Anything this page does not cover gets answered on the walkthrough, at your house, for free.

Request an appointment
(910) 228-9690Request an appointment